Decrypt Android device before firmware update

If you have installed Zenprise/Citrix Connect App on your Android device and want to upgrade your device firmware to the latest version of Android then there are few setting that you need to change before thinking about how to Decrypt Android device before firmware update. Zenprise is an app which looks after Android device management and security. This app once installed will encrypt your Android device after which Apps like Touch Down for Smartphones can be installed. If there is a new firmware update that is available for your device and you try installing this new firmware then will get an pop-up message saying something like Decrypt Android device before firmware update. ["Unable to update new software, Device is encrypted, Decrypt ?"]

Clicking on OK will not decrypt your device.

Follow the following steps to decrypt and install the latest firmware.

1. Go to Android device settings and select Security.
2. You will see that the “Encrypt” option is grayed out as the device is already encrypted.
3. Inside Security, scroll down to select “Device Administration”
4. Now, by default “Zenprise/Citrix Mobile Connect” check-box will be selected.
5. Uncheck “Citrix Mobile Connect” and tap on “Deactivate”.
6. You will get a pop-up message saying “This will remove the security features provided by Citrix Mobile Connect. Do this ONLY if you are removing Citrix Mobile Connect from the device”.
7. Click on OK.
8. Now if you go back to Device Administration, Citrix Mobile Connect will be unchecked.

Once this is done, you can continue with your normal Android device firmware upgrade by going to

Settings>> About Device>> Software Update>> Update.

or if you still have issues then check this post that I had written earlier on “How to update Samsung Android Firmware”

Link: http://howtotechguru.com/samsung-android-firmware-update/62

Hope this worked, let me know by leaving a comment. Please do share this post with your friends at office who might be having same issues.

update Samsung Android Firmware

Have a Samsung Android phone and waiting for an official Samsung update. Then this will be a wait for a while, as Samsung will usually take around 6 months to update your phone with the latest Android version. You can always get the lastest version of Android from outside but if you are waiting for an official update from Samsung for your Android SmartPhone then you will get the customized version of Android developed/modified for your phone. Best example would be some of the apps like SNote, SPlanner, SChoice, Paper Artist etc. that are developed for Samsung SmartPhones like Galaxy Note having Stylus Pen. Before installing the latest Android update people like me would have watched many previews and reviews and eagerly waiting for their phone update for months, but trying some of the new features on your own is a totally different experience.

Once there is an official update from Samsung the first thing that we do is to check if the battery is fully charged. Next is to connect to WiFi and go to Settings>> About Phone>> Software Update>> Update. On clicking update, you might get a message to continue with the update or a pop-up message saying“Access to software update service is provided to users in the order in which they request it. Try later” as shown. This can be very disappointing for a person who is waiting for an update for months and that too when we know that there is an update available.

There is a workaround for this to get your software updated to the latest version of Android provided by Samsung.

1. Download and install the latest version of Samsung Kies in your machine (PC).
2. After installing Kies, connect your device to your PC where Kies is installed.
3. Kies will now detect you SmartPhone and check for an firmware update.
4. Kies will show your current version and the latest firmware version that is available for installation.
5. Now click on update with/without backup option.
6. Firmware will now be downloaded to your SmartPhone and installed (without the above message), this might take some time depending on the network speed.